This policy explains how cancellations and refunds work for subscriptions to Purposix products (Institute Desk, Total Inventory Pro, Salon Desk, Clinic Desk and related services).
1. Free Trial
Most plans include a 14-day free trial. No payment is collected upfront. If you don't subscribe before the trial ends, your account is automatically downgraded and you are not charged.
2. Cancellation
- You can cancel your subscription anytime from Settings → Billing in your dashboard, or by emailing billing@purposix.com.
- Cancellation takes effect at the end of the current billing period. You retain access until then.
- We do not auto-renew once you cancel.
3. Refund Eligibility
- Monthly plans — non-refundable once charged, but you can cancel future renewals at any time.
- Yearly plans — eligible for a pro-rated refund within 7 days of the initial charge, provided you have not used the Services extensively (e.g. imported >500 records or sent >100 WhatsApp messages).
- Custom / enterprise plans — refunds are governed by the executed order form / MSA.
- Setup fees, training fees, integration fees and one-time services are non-refundable once delivered.
4. How Refunds Are Processed
Approved refunds are issued to the original payment method through the same processor used for the transaction:
- Stripe — 5–10 business days to reflect on the original card.
- Razorpay — 5–7 business days for cards / netbanking; 1–2 business days for UPI / wallets.
- Cashfree — 5–7 business days for cards / netbanking; 1–3 business days for UPI / wallets.
The exact timing depends on your bank. We do not charge any refund-processing fee, but any payment-gateway fees deducted by the processor are non-recoverable.
5. How to Request a Refund
Email billing@purposix.com from your registered email address with:
- Account email and registered business name
- Order / invoice ID and transaction reference
- Reason for the refund
We respond within 2 business days and issue eligible refunds within 5 business days of approval.
6. Chargebacks & Disputes
If you believe a charge is incorrect, please contact us first — most issues are resolved within a day. Initiating a chargeback with your bank without contacting us may result in suspension of your account while the dispute is investigated by Stripe, Razorpay or Cashfree.
7. Service Failures & Goodwill Refunds
If we experience a sustained outage causing material loss of service, we may issue a service credit or pro-rated refund at our discretion, even outside the normal refund window.
8. Contact
Billing: billing@purposix.com · +91 84858 03502 · MH, India.